Transparency
How Laudiva handles reviews
Our public policy on how we collect, verify, rank, and display business reviews.
How reviews are collected
Laudiva displays third-party reviews imported from platforms like Google.
How reviews are verified
Third-party reviews (Google and others) are verified by the originating platform. Laudiva never edits review text; selection and ordering are disclosed on every widget.
How reviews are selected and ranked
Laudiva's default ordering uses AI scoring to put the most helpful, detailed and specific reviews first within each star rating: a relevance score blending recency with AI-assessed helpfulness (specificity, detail, authenticity), not positivity. The star ratings are then mixed in proportion to their share of the reviews the widget holds, so the order reflects that mix of ratings and sets none aside. A business can instead set a widget to show the newest reviews first or the highest-rated first; in those modes the date or the rating decides the order and the relevance score only separates reviews that would otherwise tie. Widgets that carry the ordering-disclosure line name the ordering they applied beneath their reviews. Not all reviews are displayed — each widget shows a limited subset, and businesses on any plan can pin reviews to the top. The aggregate rating shown reflects the full review set from the connected source, not just the displayed subset. A 'View all reviews on [platform]' link is included in every widget so visitors can see the full review set on the originating platform.
How aggregate ratings are calculated
The aggregate star rating shown in a widget reflects the full review set from your connected source — for Google, this is Google's own public rating and review count, not just the reviews individually displayed in the widget. For other sources, it is calculated from the reviews Laudiva has retrieved for that source, excluding hidden or flagged reviews where that data is available. This ensures the displayed average reflects the complete picture, not just the subset shown.
Regulatory compliance
The table below sets out what Laudiva does under the review rules of six jurisdictions. Jurisdictions marked "Not currently offered" are outside Laudiva's current US-only launch scope — nothing is stated for those rows.
| Jurisdiction | Law | Effective | Key obligation for a review platform | Laudiva's approach | Status |
|---|---|---|---|---|---|
| United States | FTC 16 CFR Part 465 | Oct 21, 2024 | No sentiment-based review suppression; disclose AI curation criteria | "Showing N of Y reviews" disclosure, ordering disclosure, and sentiment-neutral AI scoring | Offered |
| United Kingdom | DMCC Act 2024, Sch. 20 | Apr 6, 2025 | Written anti-fake-review policy; no cherry-picking of positive reviews | This page is the written policy; Google-verified review sources; AI quality scoring publicly disclosed | Not currently offeredLaudiva serves US businesses only at this time. Compliance posture for this jurisdiction will be reviewed before expansion outside the United States. |
| Australia | Australian Consumer Law (CCA 2010) | Ongoing | No commercially-driven selective removal of negative reviews | AI scoring on content quality, not commercial relationship; "Showing N of Y" disclosure | Not currently offeredLaudiva serves US businesses only at this time. Compliance posture for this jurisdiction will be reviewed before expansion outside the United States. |
| Singapore | CPFTA 2003 | Ongoing | No fabricated reviews falsely appearing genuine | Reviews sourced from Google (third-party verified) | Not currently offeredLaudiva serves US businesses only at this time. Compliance posture for this jurisdiction will be reviewed before expansion outside the United States. |
| European Union | Omnibus Directive 2019/2161 | May 28, 2022 | Disclose review verification process and ranking criteria | Not currently offered in this jurisdiction | Not currently offeredLaudiva serves US businesses only at this time. Compliance posture for this jurisdiction will be reviewed before expansion outside the United States. |
| Canada | Competition Act (Bill C-59) | Jun 20, 2024 | No misleading representations about consumer reviews | Not currently offered in this jurisdiction | Not currently offeredLaudiva serves US businesses only at this time. Compliance posture for this jurisdiction will be reviewed before expansion outside the United States. |
Requesting review removal or correction
To report a review you believe is fake, inaccurate, or violates our policies, use our review removal form. We review all credible reports and take appropriate action, which may include removal, re-moderation, or flagging for the originating platform.
Questions about this policy
For questions about how Laudiva handles reviews, contact us through our contact form.
Last updated: July 2026